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FCC gets ready for net neutrality complaints

Now that the Federal Communications Commission’s open Internet rules are the law of the land, the agency needs to be able to field questions and complaints from the public about the rules. That new role goes to Parul Desai who was named open Internet ombudsmen on Monday.

The FCC also provided information for how to contact the ombudsperson or file a complaint regarding net neutrality issues.

Desai is currently serving as assistant bureau chief and director of consumer engagement in the FCC’s consumer and governmental affairs bureau (CGB). Prior to that, she held positions with the Consumers Union and Media Access Project.

The ombudsman position was created in the open Internet rules that went into effect last Friday.

The ombudsperson can be reached at: ombudsperson@fcc.gov or 202-418-1155. Complaints can also be filed online at: consumercomplaints.fcc.gov or submitted by phone at 1-888-CALL-FCC (1-888-225-5322), TTY: 1-888-TELL-FCC (1-888-835-5322), and ASL Videophone: 1-844-432-2275 or by mail.